It always makes us feel great when we receive emails in response to our customer service. The following appreciation letter was emailed to Iris (one of our Customer Service Representatives) early this week.
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Dear Iris,
I cannot tell you how fantastic your advice was! I am the lady who called from Gresham, Oregon. I am certain I must have sounded like some kind of nutcase, being so ignorant about my own vacuum cleaner. But as I mentioned, the original owners of this condo moved out in the middle of the night, taking with them many of the parts of the vacuum, Jennair stove, the refrigerator and various other items that would normally have been included in the purchase price. The terms of the sale were "as is."
But since the hose seemed to suck things up pretty well, I never knew there was anything else missing other than the parts that were obviously missing. Even the local place I called to order the missing parts somehow didn't question me enough to know I didn't have the carpet head. I went 24 years without realizing this, until the vacuum quit sucking and I complained to my neighbor. Even then, I still didn't understand just exactly what this missing part was or what its purpose was.
But the biggest problem was that I just couldn't get any suction at all. I really thought I was going to have to spend a lot of money no matter which of the two local companies I called. The one I had ordered from seemed more honest, since they just suggested that it might be a good idea to have someone come out and look at it. But neither one gave me the tips you did and those turned out to be invaluable!
As soon as I hung up, I got out my little Dirt Devil and started in with that. I was really afraid that there was something stuck way up in there somewhere that couldn't come out, or that there was some kind of dead animal in there. But I worked away with the Dirt Devil. I think I spent about four sessions of several minutes each on each inlet with that thing. The first go round I got a big bunch of stuff that was just clumped together as one big wad, mostly dust and cat hair, which I dumped. I went through several more sessions on each inlet and each time, it seemed to improve the suction until it was back to normal. That seemed strange, since there was nothing much more that came through.
I was just happy that my vacuum was back to working again! Normally when someone uses the expression, "This really sucks" it is negative, but this time, it was positive because my AstroVac really does suck! -- thanks to you.
Thank you so much for your wisdom to know these little tips and your generosity to share them with a stranger. You are a doll, Iris. I can't thank you enough. You are the epitome of customer service!
Sincerely,
Nancy B.
Gresham, OR
Comments 2010-07-01 Think Vacuums Mobile - Now Live
The world stops for no one. In a constant balance between juggling life's little chores; like work, school, and taking the kid?s to soccer practice, it?s hard to find time to take care of other important things we need to throughout the day. If you?re planning on installing a central vacuum or just in the market for a new household vacuum cleaner, we've got you covered.
Thinkvacuums.com is proud to announce the launch of our mobile web site. This offers you the luxury of shopping on the go. With the touch of a screen, simply browse ThinkVacuums.com with ease. Designed and formatted for use with modern smart phones as well as the iPod Touch, iPad and many other mobile devices. We have developed the mobile version of our site to make your shopping experience with Thinkvacuums.com that much easier!
If you?re in the process of building a new home and are constantly on the run meeting with general contractors, inspectors and builders? now shopping for central vacuums, installation material, attachment kits and all your vacuuming needs is that much easier!
Comments 2010-06-29 Central Vacuum ABS Resin vs. Metal
Learn the differences between ABS Resin central vacuums (new video) and Metal central vacuum systems.
Welcome to ThinkVacuums.com. Rust is one of the problems you may encounter when purchasing a metal central vacuum. These units are no less qualified when cleaning your home? though over time their durability is considered questionable. These units are susceptible to corrosion, denting, and are much heavier than some of the newer ABS resin made models.
The choice is yours, but as experts we feel the lighter more durable, rust proof material of ABS resin is the direction central vacuum manufactures are heading.
Our service technicians just came back from a service call. Our customer was complaining of an electrical smell after seeing sparks / flames shooting out of her central vacuum system. We advised her before arriving to unplug it immediately. Sometimes we are able to save the central vacuum motor but more than often it is safer to replace the motor or complete central vacuum unit.
We wound up installing a brand new DrainVac central vacuum system. The customer could not believe how much quieter and much more powerful her new vacuum was. She felt more comfortable to replace the system rather than repair the old one. The old system which she owned for over 15 years; a NuTone CV450 (no longer in production).
We went into great detail on how energy efficient these units are? not only will she be saving on electricity bills but, she will be cleaning the house much faster and with less effort.
Our customer initially complained that her original builder never gave her the option of selecting the central vacuum system herself. She felt that he just dumped the system because he got a good buy and claims it never really worked that good from the start.
She was extremely pleased with our fast service and job well done.
Bad Central Vacuum Motor - Need a Replacement
Comments 2010-06-09 Central Vacuum Systems Reviews and Features: NuTone VX550 Series
With the release of the new VX series Central Vacuum Systems by NuTone, owner of Think Vacuums informs inquiring customer of the features and benefits of the NuTone Power Units. Take a moment to watch the following video review explaining the advantages NuTone offers home and office owners.