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The saleswoman I spoke with was a tremendous help. I enjoyed doing business with your company and will be sure to tell my friends and neighbors. Thank you!

Alice M.


I have been dealing with Thinkvacuums since 2004 when I bought my house with a central vacuum system. The Service is always fast and easy. So much so when my central vacuum went bad and I had to order a new one I didn't think twice NuTone changed models and I didn't know which unit to buy without changing everything so I picked up the phone and talked to a service agent sure enough he helped me out and within no time I had my new unit and installed it in no time.

Thank you Thinkvacuums
Sincerely, Leo M.

Wow - so fast! I was shocked to see my order on the porch the day after I ordered it - thank you for your speedy and accurate response.

Dave B.

You have been very pleasant to buy from.  Your service has been wonderful.  I appreciate no shipping costs, that made my decision to buy from your business.  I, too, thank you!

Linda M.

Iris,
Thanks for the info on the VACS. That kind of information is great and a great example of good customer service.
Greatly Appreciated!!!

Have a good weekend

Henry H.

We have been a customer of ThinkVacuums for the past four years and have experienced stellar service and a genuine sincerity to keep the customer satisfied. We have used their laundry cleaning products that excels over all others for quality, care and cleanliness of linen, silk and wool clothing. None better. If you value your special wear and household, then ThinkVacuums!
Louie & Doris
Santa Barbara, Ca.

I received my Sanitaire 9180 yesterday. It took only a few minutes to attach the handle. I am pleased with the ease of handling and performance. Thanks for helping me choose or at least for confirming my choice.

Peggy K., Marietta, GA

Dear Thinkvacuums:
My new power head arrived the day UPS said it would.  It works great, and I am very happy with my purchase from you.  Thank you for your wonderful service, from processing the order to carefully packaging for shipping.

Many thanks,
Kelli Fenton

Robert I wanted to share with you this unbelievable picture. I have a 2300 square foot single story home with 3 and ½ year old Berber carpet. I have been using a $600 Royal upright since we moved into the home and have had the carpet steam cleaned once or twice a year since we moved in. Since I bought the home to live in for a very long time, I thought I would invest in a central vacuum system since I have always heard they do a much better job and last forever. I shopped locally and on the internet and eventually found Think Vacuums.

I was very happy with the communications I got over the phone from you and other employees as I was asking many questions about central vacuums. You and your team not only answered my questions but did a great job helping me select the proper unit for my home. I am a mechanical kind of person so I knew I would be installing it myself, so it was important that I received all the proper installation material and picked a vacuum that would do a good job.

I selected the Drainvac Viper model. After completing the installation and testing the unit, I cleaned the unit because I wanted to see just how much dirt this new machine would remove from a carpet that I thought I was already cleaning properly. Look at this picture. The dirt pile on the right picture is about a ¼ inch thick. This of course does not include the dirt that is still in the Viper filter. I didn’t want to remove that since this was the first time.

Remember all I did was vacuum the floor one time, I have not gone back with the other attachments to clean the edges of the carpet up next to the wall. I also love the turbo head and the way it cleans. Also the adjustment on the handle that allows you to reduce the suction is great for doing throw rugs and other loose carpet. I am so very impressed with this machine and am very happy with the service I received from you and your company.


Thanks again,
Skip S.
Clovis, CA


I just wanted to tell you that my experience over the last few months of working with your company of working with your company has been awesome. I have been responsible for decorating a new home for my boss and with that had to learn about central vac units. Your sales team has been awesome.

I was shipping the wrong cords on 2 of the 3 cords we ordered and with the schedule I have had I moved getting this corrected to the end of my list. I spoke with Dan today and he has corrected the shipping mistake and has also very patiently walked me through ordering PVC pipe we needed to finish the installation.

I just wanted to thank you for your companies standard of doing business and the kind employees you have working for you.
 

Thanks you so much,

Donna S.
Kannapolis, NC


Robert, I just wanted to tell you my challenged order processed today by Stephanie was excellent. She was extremely helpful, courteous and very prompt in returning calls. She solved my issues of urgency and provided exactly what I needed. Because of Stephanie I will work only with ThinkVacuums for my business needs in the future. You are lucky to have her!

Sincerely,

Jerry B.


Dear Robert, I just wanted to drop you a line to let you know how much I appreciate the excellent customer service I received from your company. I contacted Thinkvacuums yesterday and informed them I had a broken hose, on one I had just ordered at the end of September. The quick and friendly handling of this matter surprised me. There are so many companies who do not stand behind their products and leave the customer feeling robbed and unsatisfied. My problem was referred to a representative in your company named Dan who was so nice and accommodating. He contacted me quickly and resolved my problem today! I cant tell you how refreshing this is. Thank you for taking integrity and pride in your business. You are among the few!

Sincerely,
Elizabeth C.

Robert I just want to let you know how much I appreciated Stephanie's help with my vacuum needs. She was very courteous and patient with me. Very kind and professional. Please thank her for me. She deserves to be acknowledged for the good word she is doing. I will send customers that have vacuum needs to her because of how she treated me. Have a good day.

Steven C.

Stephanie, thank you so much for getting the roller to us so quickly. It came today just in time to give the house a good cleaning before the contractor is back on Monday. Hopefully only two or three more weeks of this mess and back to normal. Thanks again for your help in this matter. You’re super!

Janet N.

I recently purchased a replacement hose for my out dated Beam Central Vac. System. After quickly receiving my new hose I had difficulty with it; with the old system.  This company, Dan in particular, quickly resolved my issue by my returning the hose to them and returning it back to me quickly with the proper adapter. I am very pleased with the way this company treats their customers and they were very professional.  Thank you, for helping me keep my house clean! 

Kerry H.,
Lakeside
, Ohio
.


Many thanks for your help this afternoon in locating the part I need for my central vac system.  I was becoming very frustrated and was not getting any help for the companies I called before calling you.  You really went the extra mile!  Please know that I appreciate your courteous and prompt attention to my inquiry.  I sincerely meant what I said and hope you will pass my comment on to your supervisor:  You deserve Employee of the Month!!
 
Thanks again, you are the best
Cecilia Mitchell

Just wanted to say Thank you to Dan and the company.  I was very pleased with the "prompt" service I received regarding a broken power nozzle. I will definitely recommend your company to anyone I know with central vacuums.

Thanks again, and Happy New Year!

 

Sincerely,

Debbie W.

Manasquan, NJ


Just finished the installation and setup of the system. It works well and the attachments do well. I am very pleased with the good advice on planning and installation furnished by you. I will recommend to others.

David C.
Wyoming

Thank you for the great service! A vac hose with a factory defect was replaced in a flash. Dan arranged for a hassle-free UPS pick up and return of the bad hose.Great job..thank you again!
 

Arlene H.

California


Thank you Iris for the expert advice on my new Drain Vac  twin turbo central vac.  My previous unit installed 3yrs ago by my contractor the Low Voltage Guys Chicago burnt out and was very underpowered and not efficient and left dirt.  Great service great advice.
 

-George


Dan,
 

Thanks!

 

I will send you the other part (unused).  You guys have the best customer support!!!!!!!!!!!


Have a great weekend!

Rich M.


An order I placed resulted in much frustration due to problems from a factory drop shipment. If it wasn't for the help of the Think Vacuums staff and specifically Dan, we wouldn't have received our order, and with free shipment. It is nice to see real help these days. Thank you for keeping alive the mom and pop service.

Sincerely,
Melvin V.
Honolulu, HI


Hi!
Just wanted to say thank you for assisting me with my problem of being unable to connect new hose into inlet. The Vaseline idea worked. I appreciate the follow-up. As a customer, that means a lot. Thanks again for your help.

Have a great day!
Michelle R.

Gentlemen,
Thanks for your prompt order processing and shipping. I received my new Miele Pisces today. It arrived in perfect condition and (of course) does a great job on my all tile floors. It is a pleasure to do business with you.

Shannon Ritchie

I spent quite a bit of time researching a replacement central vac for our home. I talked to a number of retailers and kept coming back to Think Vacuums. By far the best online information, more FAQ's, comparisons, and you sell the best lines. When we talked on the phone, your knowledge and guidance was tremendous.
My DrainVac has been installed now for over a month and is working great. Better than the EasyFlo it replaced, much quieter, and obviously extremely well made. installation was a breeze. After 15 minutes my wife was back to two vacuums a day. Thank you all and especially Scott for your tremendous customer support.
Don't know why anyone would ever buy from anywhere else. Spread the word!

 

Tom S.

Park City, UT


I waited 6 months before writing this to make sure everything I said would be truthful. I LOVE my vacuum. I've had central vac for 24 years, but when the old beater bar and hose died, I went to the floor vacs. What a mistake. I now have my new hose and beater bar and LOVE them. The power is just GREAT!! Thinkvacuums was very good to do business with and will refer them all the time. THANK YOU!!

Cheryl,
Johnson RI

Thank you for your Quick service,
I called Monday morning because the wrong motor arrived. The new replacement motor arrived via ups yesterday (Tuesday). Thanks for your attention and speedy resolution of this shipping mistake I’m very impressed !!!

Robert J.

Robert made a bet with me that i would call within 48 hours thanking him for telling me about the "Barracuda" to replace my 1987 Fasco vac. Well he was right. Half the sound and twice the power! Buy the time I would have paid to replace the two old motors in the Fasco i would have more than paid for the "Barracuda" Vac.

THANK YOU Robert.
The installation was easy and the "Barracuda" is a nice looking addition to my garage.
Thanks again.

Bruce E.
Hampton, Virginia

Hello, I just want to tell you the PurVac is much better than the Nutone I replaced it with. I must say the "Ruby" is so quiet with the muffler and the exhaust filter its scary. I had to go down stairs to make sure it was running!

Edward C

I want to thank everyone at ThinkVacuums for all your great service and help, it is greatly appreciated. If I ever need to call for additional information on an item, everyone there is helpful and courteous. I spoke with the owner this morning and he was just super. He gave me the information I needed to help me decide on a purchase I made today.

Great prices, great products, superior service. Your website is top notch, one of the best I have used. All products I have purchased have been received just as I expected and were shipped very fast. Keep up the good work. Thanks so much again.

Craig Elliott
Chatham, IL

Abby,
Thanks for your help today. I called you from Livonia, Michigan because my son is having a 5000 soft colonial home built with the walk out lower level. As I had mentioned, I will send a simple drawing to your husband Robert to make sure I have all the proper items that I need to complete the project. I must say that your website is the best I have ever used and it is very user friendly. Thank you so much for help and recommendations on what equipment to use. I will try to have my drawings hopefully to you within a month or two. Thank you again,


Jerry Witalec Livonia, Michigan


If all businesses functioned like your business shopping would be a pleasure indeed! Great job guys!


Best Regards,
Mark Benson
Fort Smith Blvd. Bapt. Church


The service we have received from ThinkVacuums has been AWESOME!! The new Drainvac replaced a Kenmore central vac and there is no comparison, the drainvac is far superior and was easy to install. ThinkVacuums is a great service oriented company, with extremely friendly, live people on the phone. Website is great too! I have, and will continue to recommend this company to everyone I can. Thanks for all your help!

 

Ginger O., Louisiana


Had the old motor out of my Beam Central Vacuum waiting for the new Lamb unit to show up. When it did, took 15
minutes flat to install the new motor and it showed obviously better performance. Great price and service!!
Craig E, Brevard NC

Thanks, Iris, for helping with all the decisions in the purchase of the DrainVac Viper system. The service was excellent.
Placed order on Tuesday and received it on Friday as described. I will recommend your website to my friends.
Jeffrey S, Hawkins TX

Everybody give Scott in tech support a round of applause. He did ‘ whatever it took’ to make my vacuum hose problem go away. Awesome guy to work with. Reminded why I bought my Central Vac system from Think Vacuums. Actually makes me feel Think Vacuums is a place I’d want to work for.

Nice Job, Scott!

 

Michael D, FL


Sorry I am delayed in getting this note out to you, but I have been vacuuming up a storm!!!  I am so happy that I finally
decided to replace my old accessory set.  I can't believe the power of the central vac. I forgot what it was like.
I was skeptical buying online, but definitely NOT disappointed!

Cheryl G.
Johnston, RI

Thank you. Your web site is easy to navigate. You have a wide product selection from which to choose and parts and accessories are easy to obtain. Makes my on-line shopping much easier and faster.
It's been a pleasure doing business with you.

Sincerely,

G. Fink Owner/General Manager
Three Corners Ranch
Libby, Montana

Just wanted to thank the entire crew at ThinkVac, especially Iris, for the central vac for our new house. Everything was "as advertised" and the delivery was FAST! I will be recommending ThinkVac to anyone who's interested in quality and service.


Ed Duclos, Nokesville, VA/Aurora, NC (new house)


 
I ordered a replacement unit for our central vac and later ordered a turbo cat attachment. These people are great, they ship quickly and if you have a problem. Robert is there to help you. Don't be afraid to do business with these people, they will treat you right. Thanks again Robert for your patience and help...

Erica Simmons, ME

 
The Drainvac vacuum system is everything Robert said it would be and more. (At Think Vacuums you can even speak with the owner most anytime!) We bought the Drainvac AC2600-C-9 gallon one year ago and enough time has gone by for me to know that this powerful, quiet, good-looking, easy-to-install, and bargain-priced machine is one that people who are looking for a central vacuum need to know about. The vacuum comes with all sorts of install parts--my husband loved that. When you change the bag, you don't have your face in the dirt like you have with top opening, lift out bags. You don't have a foam filter you have to wash and replace (I did that for 25 years on previous system, what a pain.) And you don't have a drop down bag that floats dirt everywhere when you open the canister..

This system and the bag are designed so that you never see, touch, or breath the dirt (and I have a cat and a bird!) After a year my machine is as clean as when it was new, as powerful, and is remarkably quiet. We can even talk in the garage when its running (could not do that with our old Music and Sound) and many new machines out there are still very loud or, you pay a lot more for their quieter versions. Not so with the Drainvac. And it is the right kind of power, pulling up dirt all around it without being so powerful that it gets out of control.

The owner of ThinkVacuums recommended it to me, now I, having owned one and used it for a year, highly recommend it. And if you are wondering whether you should buy a vacuum system at all, consider this: All you ever work with is a hose, which allows you to add lightweight extensions and get up into vaulted ceilings and curtains without being limited by a bulky- short-hosed upright vacuum or a roll-a-round canister that gets caught on things and chips your corner walls. You can easily change the electric head to dusting and crevice tools for any job. (Nothing could be easier for our cane ceiling fan and for carpeted stairs.)

You will get used to the hose when you start realizing its advantages. The key is to store the hose in a convenient place and get into the good habit of putting it away to avoid anyone tripping on it.

Janis J. St. Louis, Missouri


 
I cant say enough about Think V. We purchased the whole entire Drain Vac system and attachments. We knew nothing about it but they helped us with making the right choice. What great customer service even after the sale regarding questions we had. I would not hesitate to do business with this company.Thanks Robert for all your help. Nicholas C from Harrisburg, Pa

 
Just wanted to let you know that I have had my Drainvac central vac for 3 months. It is everything you told me it would be and I am so happy I made the decision to get it. I also wanted to thank you for your excellent service when I called to find out information. The advice given was right on the button, and I received my vacuum in a few short days. It was so much easier than trying to deal with the local business in my hometown. I got much faster information, prices and results with your company. Thanks again.

Sincerely, Jeanette B.


 
thanx sooooooooooo much for your PROMPT, excellent help and service! Almost shocking in today's lowered expectation shopping nightmares, especially on the internet!

Jeff S. from Vermont


 
I just wanted to write a quick note and thank you for your support. I had a few questions and concerns regarding the Chateau Collection III that I purchased and each time I have been quickly walked through and my issues were resolved. Your customer service is excellent and I would recommend Think Vacuums to others.

Best Regards,
Lisa Q.


 
Your website was simple and straightforward, it made ordering a breeze. Congrats!

Bob J.


 
The staff was extremely knowledgeable and friendly. They helped save me a lot of money by not selling me things that I did not need. Their prices beat all the competitors that I tried. This was for a hose kit. I am now back to purchase a new central vac system and trust they will provide exactly what I need.

They even understood my "Cajun" accent. LOL :)

Maria B.
Houma, LA

 
I want to thank you for the great shopping experience I had with Think Vacuums. Not only does the product I purchased perform perfectly, but the customer service I received was outstanding. Thank you Robert, for helping me exchange the parts I ordered wrong. I will definitely buy any future vacuum supplies or accessories I need from Think Vacuums.

Neva. B
Cincinnati, OH

 
What a great experience! Fantastic website and customers service. Iris was incredibly helpful and patient when I called with additional questions. My order arrived very quickly and the products are even better than the ones I was replacing. I never had central vac attachments that were this good, it's like having a new toy. Many thanks, can't wait to do more business you are so professional.

Laurie Smith
Charlotte, NC

 
This seller has great pricing, fast shipping, nice selection of products and Iris was very prompt in answering inquiries and very helpful. Look to do business with ThinkVacuums again!

Sandi P.
Tucson, AZ


 
I would just like to provide you with some feedback with regard to my recent central vacuum purchase from your company. I had the pleasure of dealing with Iris. During the past two months, I have talked with Electrolux/Beam, an Italian made Centec system, Duovac, and other systems salespeople with prices ranging from $8k for the Italian system to $995 for an eBay Eureka system. I can tell you it is not easy to compare one system to another or get straight honest answers from people only interested in a commission. It's enough to make a person go crazy.
Iris was straight with me.

For some reason, I was unable to get emails from Iris. She was sending them, but I was not receiving them. So after not getting any response from me, she did something few people seem to know how to do...she called me! This solved the mystery as to why I was not getting any email responses. Her persistence in getting in touch with me represents commitment. I do not want to do business with a company which won't take the time to make an extra effort, but Iris did.

Iris represents to me the best attributes a salesperson should have. I believe she was honest without being pushy or acting like a typical cut-throat salesperson. That is what sold me.

The thing I liked about your website is the comparison charts. I am typically skeptical about comparisons unless they are done by a third party like Consumer Reports, but one can not argue specs as they are what they are.

I just wanted to pass this on and make sure you know the good job Iris is doing. I'm sure this is no surprise to you, but I know it is always good to hear something good about an employee doing a great job as it reflects on the company. I think she deserves a raise or bonus. If she works on a commission basis, then in my opinion she deserves every penny!

Sincerely,
Anthony Mannucci


 
This has been one of the easiest web sites ever!!

Christine D.
Los Gatos, CA
 

 
Michael,

I would like to THANK YOU for your assistance this past week finding the problem with my Duo-Vac central vacuum system. Your quick response & professionalism along with daily updates was extremely helpful & I was able to find the cause & it is operational again. I have only 40 plus years at various senior level positions & one thing I always asked of my folks was that treat people as you would want to be treated. Your management is fortunate to have a person of your caliber that knows how to deal with people & follows through. Once again Mike, "THANK YOU"

Regards
Leonard S.
Bayville, New Jersey


 
The SEBO Central Powerhead! WOW what a truly awesome product, I have never used such a good powerhead, I have had tried them all! Spend the money and do it right the first time! Such a waste of time and energy to have other that have flat belts...I probably spent more in replacement belts for the old one! The SEBO Powerhead glides over the carpets as it deep cleans, I have everything from tile to marble to deep thick 3/4 inch carpet to hardwood floors...and I am can honestly say...I love this vacuum powerhead it really deep cleans! I like you thought holy crap am I really going to spend this much money??? Well I am telling you...you won't regret it!

Now for the staff, truly amazing people to work with, so friendly and helpful over the phone and just outstanding service!

Thanks for all your help
AJ
Cornelius, NC


 
I needed to buy a central vacuum for my new home and looking online I found your website. I wanted to call your 800-number and talk to someone who knows their stuff about central vacs and spoke to Robert. He was not only very knowledgeable and helpful but very friendly as well and helped me pick the right one for my house, and every person I spoke to there was just as helpful and nice as he was.

I bought my central vacuum, received it pretty quickly and it's up and running like a champion right now. I just wanted to drop a line and say thanks for the help, it was great talking to you and you'll be hearing from me any time I have vacuum needs.

Thank you!
Steve K.
Denver, CO
 


 
I just wanted to say thank you for, well, existing. Without you I would have paid much more than I should have for my new central vacuum, problems installing it and feeling kind of stranded. Unlike other companies you guys are fantastic, I can call whenever I have a question and get an answer from someone who really knows what they're talking about. No games or tricks or any kind of BS like that, you're all straight up and honest and I really appreciate that. Thanks for your business!

Carl S.
El Paso, TX
 


 
I gotta tell you, not only is your website easy to navigate and use, it's also very informative. There are feature lists, comparison charts, pictures, details of every single last product, and TONS of helpful guides and how-to's. I'll never buy a vacuum from anyone else but you!

Jason L.
Santa Barbara, CA
 

 
Great website. One of the most user friendly sites I have ever been on.

Bryan N.
Montpelier, VA
 

 
Robert,

I'd like to again express my gratitude for your personal help in providing us with the most recent data on central vacuum systems. Being an informed buyer made the purchasing process easier. Many thanks also for your technical assistance. Our Drain Vac runs more quietly and seems more efficient than our previous unit.

Eric J.


 
Hi, I just wanted to let you know what great service I got from Iris in purchasing a Sanitaire vacuum for our church today. I had spoken with her several months ago, lost the contact info and was determined to relocate her as the other places I contacted were NOT helpful at all. Kudos to Iris!

Joan L.


 
Hi Iris,

Thank you so much for your assistance! It is an absolute pleasure to find someone who is so helpful. I will be placing my order ASAP!

Have a great weekend.

Mary S.

 
I grew up with a central vac system and already know that I want one in the new home my husband and I will be building soon, but I also know that there have been many changes in central vac technology since my parents installed their system 25 years ago. (As a side note, in 25 years of daily use, their system has never had any major repairs or replacements and sucks as well today as it did the day they completed installation!)

When I began my research, I almost became completely and utterly overwhelmed...until I found ThinkVacuums. With your plethora of thorough and unbiased information, extensive selection of products, and low prices, I now have no need to look anywhere else.

A week ago, I emailed the same questions to ThinkVacuums and several other businesses. Within just two days, Mike at ThinkVacuums answered all my questions and gave me some fantastic advice. Late that evening, I responded with more specific questions, and when I checked my email early the next morning, Mike had already replied. (I still haven't heard back from any of the other businesses, which gives me an idea of what I could probably expect in an emergency situation.) A company who treats me this well before they even have any monetary commitment from me is a winner!

We'll be calling Mike very soon with our first order :-)

Bevin
Springfield, TN


 
Thank you very much Robert for your time and patience in educating me. Also, you said to remind you about the "bear claw" for the garage.

Thanks again!
Dave

 
The pipe arrived today. Thanks very much. I appreciate the excellent customer service you provided during the initial ordering process as well. The install went perfect and I will forward your name to anyone in the market for central vac in the future.

Doug S.

 
I am writing to tell you how impressed I am with the service I received from your company. I had a question about my order and you immediately connected me with a customer service person who was most polite and informative. She tracked my order and it arrived when she said it would. Your company is a pleasure to do business with and I would recommend you to anyone. There are a few extra things I wish I had ordered with the original order, but I will be ordering them soon. Keep up the great work. Fast shipping and good customer service is what it is all about.

Jim DePree

 

 
I was very impressed with the overall user friendliness of your website, but I was more impressed with the customer service and super fast shipping. My wife cannot go that long without a vacuum and our package arrived just in time! I will without a doubt recommend you to all my friends.

It was a pleasure doing business with Thinkvacuums.com. Thank you for the great service and excellent products. We will come again.

Eric W.
Atlanta, Ga.
 

 
I purchased a Drainvac Ultimate Package central vacuum system from you several months ago and I wanted to let you know that my wife and I couldn't be happier. Our house was being renovated after a house fire and we thought it would be a perfect opportunity to install a central vacuum system. I found your site on the internet and used the information you provided to make my decision on the brand of system and options we wanted. Delivery came in a few days. The directions were straight forward and easy to understand. Installation was easy and my son and I completed the job over a two day period. We decided to install vacpans in the three bathrooms, one in the kitchen and one in the laundry room. What a convenient and time saving option! The five vacpans and four regular outlets let us cover the whole house. I would recommend this to any do-it-yourselfer. This will definitely make the chore of house cleaning much more enjoyable not to mention that the system has increased the value of our home.

Thank you so much!
Mark and Deborah H.
 

 

Last year a contractor friend of ours recommended you as a source for accessories for our new central vacuum system. Having no experience with you our similar suppliers I decided to take his advice and order parts from you. From my first contact (I think with Michael) it was obvious that you had a great product and your sales department was knowledgeable and very helpful with my obvious lack of knowledge about central vacs. I ordered parts and a 30’ hose … they arrived on time, at a good price and worked well. That may be the end of the story… but it gets better.

Realizing that I had made a mistake in ordering the wrong length hose I called and asked to return the hose for a longer size…. No questions, no “hassle” the rep said to return the unit for a longer hose. I did, and a longer hose arrived … but the power head would not work…. Again I contacted customer service and was told to send the hose back for a refund. A new hose arrived and the whole system now works flawlessly. My wife who can be a stickler for quality and performance loves the product.

I am not one for commenting on customer service … but in this case I just wanted to say you people did a great job start to finish. I think when things go without a “hitch”, sales can be very easy… but when issues occur you can tell the true quality of a company, how they respond to customers and try to make appropriate corrections….

I would certainly recommend you to my friends that would be in the market for any product that you sell…..

Jay L.
New Milford, CT.
 


 
To whom it may concern,

I found your website to be the best vacuum website on the Internet. It was very easy to use, easy to read and very informative. After searching online at other sites and not finding what I was looking for, I easily found it on your site. I continually come back to your site for all my parts and accessories.

You guys are GREAT!

Mindy F.
Tampa, Florida
 

 
Just wanted to let you know how pleased we are with our Drainvac Elite package central vacuum. Your customer service accommodated us when we ordered a part that we couldn't use and sent us the part we wanted (but wasn't part of the original package). The only downside to the whole project was the lack of clear installation instructions. Fortunately someone was available at your 800 number to help us out when we ran into questions.

It's been a while since we purchased the vacuum (June 2006), but we think of writing this letter every time we plug in the hose and use it!
Thanks again.

Diane Savage
Wake Forest, NC
 

 
To whom this may concern;

Last month, after I had purchased 2 vacuum cleaners for the houses I am currently building, I opened the boxes to get ready to do the rough in on the units. When I did, I found the wrong set up. Your company was very efficient and got things I needed right out to me. It isn't often, I've found, that online purchases are handled at the level of excellence your company did. For this, I felt compelled to write something to you, thanking you for a great experience!!

Michael Bruner
Lodi, California

 
I have just finished installing my Nutone Vacuum system ordered from you about 3 weeks ago. My wife absolutely loves it! While the project was challenging even to an experienced home improver like myself (in a crawl space), I believe anyone with basic skills could do it.

I researched central vacuum systems on the internet, and I believe Thinkvacuums.com has the best packages and prices by far. Also, I received the wrong hose and you folks exchanged it pronto via UPS. I needed an additional part and vent duct and you shipped them right away.

My e-mails and telephone calls were answered promptly and I am very pleased with your customer service. Overall, my experience with Thinkvacuums has been a pleasure. If you treat all customers as promptly and well as you treated me, your business will continue to be a success.  Good Customer Service always pays off. Of course I know you believe that!

G. Hunter
Cheboygan, MI

 
The new power head we received a couple of weeks ago looks great, works great and is considerably quieter then our old power head. Thanks for the prompt service. Purchased some accessories today. THANKS AGAIN!!!

Sam Nauggie
Fort Pierce, Fl.

 
Thank you to the staff at Thinkvacuums.com for helping me to configure a exceptional Central Vac System! Your website has a perfect layout, information and terminology to be able to make a quick easy comparison of all the power units and thus to make a well informed choice.

Also, I was glad to find common ground on the philosophy that buying the most powerful unit was not overkill, especially as it is not that much more money anyway. I have seen some systems installed lately in new houses that just have terrible suction and perform terribly, as someone was trying to save only a few hundred dollars. The demo units in some of the central vacuum stores that were in the 500 airwatt range were a joke as far as the suction was concerned. I'm glad I found your site and wasn't conned into wasting my money and especially my time.

The Powerstar Utopia Star you helped me select is a awesome power unit with a long peace of mind warranty. When the unit first came and I tested it, it was incredible!! The force of the suction into the main unit is best described as "VIOLENT"!! It was hard to believe so much suction could be created into a 2" pipe!! The 1,110 airwatts, 246 cfm's and the 133" waterlift are in their own league. The little extra work to get the 220V power source to the unit were totally worth it. Most of all I appreciated your access to answer installation questions, even trivial ones that were of small detail. Long after other online vendors were closed, Thinkvacuums.com staff would take calls into the evening which is the time that I had to install my system.

Thanks very much for all the friendly cooperation and assistance, it made all the difference in configuring a outstanding system and installing it a good experience.

Great job and regards
Louis
Sand Flats, IL

 
Thank you so much for your patience in the purchase of our new Drainvac. I have been looking for several weeks researching and reading the pro's and con's of each system. Your information regarding cyclonic, airwatts, 5.7 or 7.2 motors, bag or bagless and much more helped me incredibly. In all that information, you saved us from purchasing a Nutone CV450. I know that down the road I would have been extremely disappointed.

Thank you also for the good price. I feel that you have blessed us with so many extras that I only hoped of receiving - that garage kit was basically only on my wish list, not a necessity. I showed my wife the package and she was really excited. That was a bonus. I did a good job!

R. Moore.
Miami, Florida

 
I just wanted to drop you a quick note to say how happy we are with the Drainvac central vacuum system we purchased from Thinkvacuums.com last year. The power this unit has is amazing! We have two large dogs and they are constantly shedding. This unit is easily able to keep up with all the hair. I also love the fact that you don't have to push the whole vacuum around, just the light weight self propelled power head, it's a breeze!

Also, your website was very easy to use and when I had any questions, your customer service staff has been right there to help. Thanks for making life a little easier!

Sincerely,
Sharon Stewart
Long Island, NY

 
Dear Mike,

I am so sorry for not sending this letter to you sooner, but I want to thank you from the bottom of my heart for the power head that you sent in July. It worked wonderfully and did such a beautiful job on my carpets. What a difference the power head makes!!!

Once again, I want to apologize for not sending this letter to you sooner. I will be calling you up to make purchases for vacuum bags and/or other items that I will need in the future.

Sincerely,
E. Figueroq
Carlsbad, NM

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