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ThinkVacuums.com Policies

 Privacy Policy

Keeping your private information private is a big deal to us.
Click here to read our Privacy Policy.

 Copyright Policy

Copyright notice

Like any business, we spend a lot of time and effort making this website as good and user-friendly as we can. As such, we protect our content with copyrights to prevent people from stealing our work. All images are property of ThinkVacuums.com and cannot be copied or reproduced without prior consent of the copyright owner, ThinkVacuums.com

 Return Policy

We want to ensure you are 100% satisfied with your purchases from us. Items purchased from ThinkVacuums.com are covered by our 30 Day Satisfaction Guarantee. If for any reason you are not satisfied with your purchase within 30 days of receiving your shipment, you can return it to us. Please see below for excluded items not covered under this policy due to special shipping reasons.

Give us a call if you need an RMA number.

Return, Repair or Exchange Process

  • Keep all receipts for warranty purposes.
  • Returns are to be shipped back at customers' expense.
  • No refunds will be given after 30 days of invoice date.
  • You must contact us within 30 days of receipt of your shipment to get a Return Authorization (RA) number before returning your product.
  • All items shipped back to us without an R/A number will be refused.
  • No returns will be accepted or credited without an RA# written clearly on return package or label.
  • Any item sent back under false pretenses will not receive a credit and the item will need to be shipped back at the customers expense. This includes sending items back with an R/A number that does not match the item the R/A number was issued for.
  • Product must be received by us within 14 days of RA# issuance.
  • A 10% restocking fee will be applied to all incoming returns.
  • At our discretion, used items may be subject to a higher restocking fee if the item is deemed to be not sellable, abused etc.
  • All items MUST be returned in like-new condition with original packaging, documents and accessories.
  • For your protection, returns must be insured and a signature is required for proof of receipt of delivery. We are not responsible for lost or damaged return shipments.
  • Only after the item is received and inspected by our technicians, will we then credit back your account, minus any restocking fees and initial shipping. If you return merchandise that had free shipping we will deduct the shipping charges that we incurred from your credit.
  • Orders that have already been shipped cannot be changed. We will work with you to make sure you get what you need as quickly as possible.
  • If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you at your expense.
  • This policy does not apply to damaged or defective products that are returned to Thinkvacuums.com.
Defective Items
All items must be sent back for inspection before a new replacement item is sent. Upon receipt of all returned items, our technicians will test and evaluate every item to determine if the item is defective. If the item is found to be defective by our technicians, you will be sent a new item immediately. Only after this evaluation process will any credits be given or new items sent.
 
Order Cancellations
When an order is placed, it is the customers responsibility to contact us immediately by phone to cancel. Email is not sufficient for order cancellation. All orders are processed as quickly as possible during business hours and once shipped, the order cannot be cancelled, rerouted nor stopped.

The customer MUST refuse the package at the door in order to receive a refund, otherwise you are responsible for the return of the item(s) and are required to contact us for an RMA number.

There will be a $20 restocking fee for all cancellations, with an additional $15 for door refusal or inability to accept/sign for delivery.
 
Excluded Items
Please note Sanitaire models SC6070, SC6080 & SC6090 canister carpet cleaning machines, as well as 6003, 6005, 6010, 6015, 6020, 6025, 6030, 6035, & 6045 floor machines cannot be returned once purchased. Used or unused, there will be NO refunds due to special drop-shipping from company.

This also applies to all special ordered items that are not normally sold on our website such as relay boards, specialty parts etc. that require a special drop ship process. These orders are also not covered under our "Free Shipping" policy.
 Missing Items
Customers need to verify the receipt of all items at the time their order is received. Any missing items must be reported to Thinkvacuums.com within 10 days of receipt. This does not include any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise must be reported directly to Thinkvacuums.com within 10 days of receipt.
 Shipments
Orders will be shipped within one (1) business day after the order has been received. Items that are not in stock will be shipped immediately once in stock. Orders placed Saturday and Sunday will be processed as Monday orders. Our fill rate on orders shipping the next day is 97%. All orders of $60 dollars or greater will be shipped free of charge to the purchaser. Orders will be shipped via UPS Ground and/or through The United States Postal Service at our discretion within the Continental U.S. unless otherwise stated. For expedited shipping please call us at 954-341-6072 for shipping rates. UPS will not deliver to P.O. Boxes, APO’s, or FPO’s.

>> Click Here For Shipping Maps & Schedules

 Payments
We accept MasterCard, Visa, American Express and Discover. There is no credit card surcharge. We also accept Debit Cards, Cashiers Checks and Money Orders. Personal Checks are accepted but must first clear the bank before any products will be shipped (this typically takes 7 to 10 days).
 Sales Tax
If you live out of the State of Florida, no sales tax will be added. Florida residents will be charged Florida State Sales Tax.
 Warranties
All of our machines carry the standard factory guarantees and warranties. If you cannot find an authorized dealer of that particular brand to repair your machine that is under warranty, you may send the product back to Thinkvacuums.com and we will repair it for you. We do not warranty user damage. The shipment back to Thinkvacuums.com must be paid by the purchaser.