Return, Repair or Exchange Process

• Keep all receipts for warranty purposes.
• Returns are to be shipped back at customers' expense.
• No refunds will be given after 30 days of invoice date.
• You must contact us within 30 days of receipt of your shipment to get a Return Authorization (RA) number before returning your product.
• All items shipped back to us without an R/A number will be refused.
• No returns will be accepted or credited without an RA# written clearly on return package or label.
• Any item sent back under false pretenses will not receive a credit and the item will need to be shipped back at the customers expense. This includes sending items back with an R/A number that does not match the item the R/A number was issued for.
• Product must be received by us within 14 days of RA# issuance.
• A 10% restocking fee will be applied to all incoming returns.
• At our discretion, used items may be subject to a higher restocking fee if the item is deemed to be not sellable, abused etc.
• All items MUST be returned in like-new condition with original packaging, documents and accessories.
• For your protection, returns must be insured and a signature is required for proof of receipt of delivery. We are not responsible for lost or damaged return shipments.
• Only after the item is received and inspected by our technicians, will we then credit back your account, minus any restocking fees and initial shipping. If you return merchandise that had free shipping we will deduct the shipping charges that we incurred from your credit.
• Orders that have already been shipped cannot be changed. We will work with you to make sure you get what you need as quickly as possible.
• If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you at your expense.
• This policy does not apply to damaged or defective products that are returned to Thinkvacuums.com.