Thinkvacuums.com Policies

 Return Policy
We want to insure you are 100% satisfied with your purchases from us. Items purchased from Thinkvacuums.com are covered by our 30 Day Satisfaction Guarantee. If for any reason, you are not satisfied with your purchase within 30 days of receiving your shipment, you can return it to us. Please see below for excluded items, not covered under this policy due to special shipping reasons.
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  • Keep all receipts for warranty purposes.
  • Returns are to be shipped back at customers' expense.
  • You must contact us within 30 days of receipt of your shipment to get a Return Authorization (RA) number before returning your product.
     Please call us at 954-341-6072 to receive your RA number. Return Authorization Numbers will only be given during the following times;
     Mon. - Fri. 9:30 am to 5:30 pm EST
  • All items shipped back to us without an R/A number will be refused.
  • No returns will be accepted or credited without an RA# written clearly on return package or label.
  • Product must be received by us within 14 days of RA# issuance.
  • There is a 5% restocking fee for all returned items.
  • Used items are subject to a minimum restocking fee of 20% (at our discretion) provided they are in re-saleable condition with all manuals and materials included.
  • All items must be returned in like-new condition with original packaging, documents and accessories.
  • All returns must be insured and a signature is required for proof of receipt of delivery.
  • Only after the item is received and inspected by Thinkvacuums.com, will we then credit back your account, minus any restocking fees and initial shipping. If you return merchandise that had free shipping we will deduct the shipping charges that we incurred from your credit.
  • No refunds will be given after 30 days of invoice date.
  • If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges.
  • This policy does not apply to damaged or defective products that are returned to Thinkvacuums.com.
Defective Items
Upon receipt of all returned items, Thinkvacuums.com technicians will test and evaluate every item to determine if the item is defective. If the item is found to be defective by Thinkvacuums.com, you will be sent a new item immediately. Only after this evaluation process will any credits be given or new items sent.
 
Excluded Items
Please note Sanitaire models SC6070, SC6080 & SC6090 canister carpet cleaning machines, as well as 6003, 6005, 6010, 6015, 6020, 6025, 6030, 6035, & 6045 floor machines cannot be returned once purchased. Used or unused, there will be NO refunds due to special drop-shipping from company.

This also applies to all special ordered items that are not normally sold on our website such as relay boards, specialty parts etc. that require a special drop ship process. These orders are also not covered under our "Free Shipping" policy.
 
 Missing Items
Customers need to verify the receipt of all items at the time their order is received. Any missing items must be reported to Thinkvacuums.com within 10 days of receipt. This does not include any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise must be reported directly to Thinkvacuums.com within 10 days of receipt.
 
 Shipments
Orders will be shipped within one (1) business day after the order has been received. Items that are not in stock will be shipped immediately once in stock. Our fill rate on orders shipping the next day is 97%. All orders of $60 dollars or greater will be shipped free of charge to the purchaser. Orders will be shipped via UPS Ground and/or through The United States Postal Service at our discretion within the Continental U.S. unless otherwise stated. For expedited shipping please call us at 1-800-322-2965 for shipping rates. UPS will not deliver to P.O. Boxes, APO’s, or FPO’s.

>> Click Here For Shipping Maps & Schedules
 
 Payments
We accept MasterCard, Visa, American Express and Discover. There is no credit card surcharge. We also accept Debit Cards, Cashiers Checks and Money Orders. Personal Checks are accepted but must first clear the bank before any products will be shipped (this typically takes 7 to 10 days).
 
 Sales Tax
If you live out of the State of Florida, no sales tax will be added. Florida residents will be charged Florida State Sales Tax.
 
 Warranties
All of our machines carry the standard factory guarantees and warranties. If you cannot find an authorized dealer of that particular brand to repair your machine that is under warranty, you may send the product back to Thinkvacuums.com and we will repair it for you. We do not warranty user damage. The freight back to Thinkvacuums.com must be paid by the purchaser.
 


 

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