Buyer Beware


Customer Beware - Can You trust buying a central vacuum from an internet company who private-labels their own vacuum?

When shopping or searching for a central vacuum unit you should be aware of vacuum units that are private labeled. A private labeled vacuum unit is basically a vacuum unit that someone puts a sticker on and tries to push very hard due to a higher profit margin. For example, this is the equivalent of us taking a sticker and slapping it on any vacuum, making "Imperial Vac", "Empire Vacuums", "Tony's Vac" or some other fictitious name appear to be a real company. Anyone can put a crown on a vacuum and pretend to be a real company. A lot of these units are also refurbished models. If you buy a private-labeled vacuum, there are no other distributions you can go to if the company goes under, and are usually difficult to work on due to cheap materials used. There are a variety of problems that come with a private labeled unit ranging from warranty issues, difficulty with service, companies going out of business etc. You should ALWAYS deal with a real central vacuum company, a company that you can contact, not a company that simply applied their name to a vacuum. When you purchase a private labeled unit you will ALWAYS have to go back to that company, and ONLY that company for all warranty related issues. We have also heard complaints from customers that they cannot have their private labeled unit serviced locally. Local dealers "simply will not touch" private labeled vacuums. Local dealers normally cannot get parts for these units and do not want to be responsible for any work that may violate the warranty agreement.

Many people also get stuck with a vacuum unit they cannot get replacement parts for once these "companies" go out of business. Being that no other companies carry these private labeled units, you are forced to go back to them for parts, bags, filters, hinges, motors etc. At this point you will have no other option but to pay their much higher prices for replacement parts. Once the company has gone out of business the customer is left stranded and often will have to replace the unit. We have also heard many horror stories about units that have caught homes on fire or caused other damage to a home. These so-called companies often do not have insurance or liability coverage and will not assist their customer in these events.

Buyer Beware

A company using a private label can easily change their name over night, leaving you stuck in the dark. As the old saying goes, here today, gone tomorrow. With no one to look for, and no name brand to find, you will have no one to turn to. Make sure you're never left in the dark.

Don't be persuaded by one specific internet dealer who tries pushing their own private-labeled vacuum to influence the unknowing consumers.

Bottom Line - Stay away from private labels!

The only reason a company private label's a vacuum is to earn more money from an unsuspecting customer. These companies are well aware of the fact that you cannot shop this vacuum anywhere else forcing you to pay whatever high price they give. There is of course a much higher profit margin for companies that sell their own private labeled line. would much rather give our customers more options so they are able to get the unit that best fits their needs and budget. Our customer service representatives will help guide you in the right direction, with many options and price levels. We are more concerned about our customers' satisfaction then our profit margin, so will NEVER private label a vacuum.
We at do not believe in private labeling any vacuum unit due to these reasons and more. We only deal with real, legitimate companies such as Nutone, Honeywell, Drainvac, PowerStar, AirVac, Eureka, Hoover, Dustcare, WalVac, Hayden, Cana-Vac, and others.

Don't get screwed!In all honesty, a private labeled unit is nothing more than a fake company out to steal your money. So don't become trapped! If you're not sure about a company or unit, ask for that COMPANY'S (manufacturers) website and phone number. You may also contact for information regarding private labeled vacuum units. If you do not see a particular company listed on our website, they are most likely not a major-selling brand on the market, and could possibly be a completely fictitious company. We know of a certain internet company who controls their own private labeled vacuum and the parts that go along with it. Which means you must go through that company and that company only in order to get their own proprietary and being locked into only that no name brand or company. Meaning tons of profit to that company and leading ultimately in being unable to find parts needed locally. Remember a local vacuum repair center for central vacuums would not touch any of these machines with a ten foot pole. This becomes a constant issue when parts break more commonly than normal due to mass production and cheaper parts being installed that simply just don't last.
Private label companies feed off of this to make money then get out of the business taking the consumer for what they might have thought was a quality product.

We at do not believe in private labeling any vacuum unit due to these reasons and more. We only deal with real, legitimate companies such as Nutone, Honeywell, Drainvac, PowerStar, AirVac, Eureka, Hoover, Dustcare, WalVac, Hayden, Cana-Vac, and others.

These are REAL companies. Companies that you can contact via phone or visit online.
This is not the case with a private labeled vacuum unit. You will NOT be able to go to their website for more information. You will NOT find an actual company under "Super Sucker 2000", but ONLY the company that sold it to you...assuming they're still open for business!

Six leading reasons why you should not buy a private label brand (over the internet)

Things these companies don't want you to know!

#1: A private label will get their parts from the cheapest bidder, this means if they get parts from one company, then a year later get similar parts such as motors, relay boards, gaskets and other components from another company, the parts in the vacuum you purchased a year earlier may no longer be available a few months or even worse a few years down the road.

#2: When it comes to buying a private label central vacuum you may save a few bucks in the beginning but costly repairs will screw you in the end. They control the pricing (they can do whatever they want). To us that's a shady way of doing business. Companies like these will sell you a vacuum cheap to get that sale because they can make up the profit on someone else. Don't be naive to the scams out there.

#3: Flip flopping manufacturers like politicians whoever can grease the palms of a private labeled company wins in the end. One year they are gung-ho with one company and then they flip flop to another company due to greed. Be well aware of companies that promote private labeling all that is making up a name and sticking it on any cheap central vacuum they choose to buy from. As the old saying goes buy low and sell high.

#4: While shopping a company if they seem to push particular name when in doubt dont be afraid to ask the company is this your own brand or private label. This should raise a red flag in most consumers' minds. Buyers beware even if they claim that the vacuum is made from a well-known company as long as it is a private brand under a manufacturer doesn't trust it! Here's a great example if you're shopping for a T.V. and you have the option of buying a Sony or a knock of brand with so called Sony parts how know you're not getting old/obsolete parts at a new price.

#5: The reason for buying a private label for a vacuum is there is no need to. Stick with brand names you can trust! When a company private labels a central vacuum they can do what they please. This means they can calculate their motor specifications to sometimes be dishonest. They can falsify sound levels as well as other specs of the machine. You wouldn't throw your money in the trash so don't throw it away on a central vacuum purchase.

#6 Companies that are claiming to have a made in the United States product might be falsifying information. Just because a private labeled company is based in the U.S.A. and assembles the product here in the sates doesn't qualify it as made in America. Many Private label companies will have most if not all parts for the central vacuum imported from Mexico, China, Korea and other foreign countries and the just assemble these knock off vacuums here in the states. Many leading central vacuum companies are based out of Canada/North America. Private labeled companies can appear to be patriotic to make sales off the public, but are these companies really patriotic? If you are in the market for an American made central vacuum you should really investigate and be sure you are not being deceived. Ask questions, do your research and don't be scammed! prides itself on offering the latest and greatest leading central vacuum manufacturers in the industry. This means better products, better warranties, and better quality! Feel free to call us, we will be upfront with you.